Refund and Cancellation Policy

Provider: aethrarix.com LLC, EDRPOU 97856712, Business Center Gulliver, 1A Sportyvna Square, Kyiv, 01001, Ukraine. Email: contact@aethrarix.com · Phone: +380 982 152 2673

This policy sets out trial access, placement assessment, cancellation and refund conditions for paid online courses sold on aethrarix.com.

1. Trial access and placement assessment

Demo lessons and the placement assessment are free of charge and create no payment obligation. Assessment results are indicative only and do not guarantee any stated level, grade or outcome. Paid access begins only after you confirm an order and pay the price displayed at checkout.

2. Price, service terms and advertising

Price, course volume, schedule, teacher and access period are disclosed before ordering, as required by Law of Ukraine No. 1023-XII 'On Consumer Protection' dated 12 May 1991 and Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 3 September 2015. Statements about results, teachers and accreditation are accurate and not misleading under Law of Ukraine No. 270/96-VR 'On Advertising' dated 3 July 1996.

3. Cancellation rights

You may cancel before the first paid lesson for a full refund. After access is granted you may cancel at any time; refunds are calculated pro rata for lessons not started, less services already delivered.

4. Refund eligibility and deductions

Refunds are paid to the original payment method within 14 calendar days of approval. Deductions may apply for attended lessons, unlocked materials and payment processing fees where permitted by law. Course documents issued to you are not a condition of refund.

5. How to request a refund

Send your name, order number and reason to contact@aethrarix.com or call +380 982 152 2673. We respond within 5 business days.

6. Complaints and redress

Complaints are handled under Law of Ukraine No. 1023-XII 'On Consumer Protection' dated 12 May 1991; unresolved disputes may be referred to the State Service of Ukraine on Food Safety and Consumer Protection. Personal data is processed under Law of Ukraine No. 3993-IX 'On Personal Data Protection' dated 19 November 2024.